Terms of Sales

Update 02/28/2019

The site is the property of SARL JEAN MICHEL DOBEL- jmdobel.fr in its entirety, as well as all the rights relating thereto. Any reproduction, in whole or in part, is systematically subject to the authorization of the owners.
However, hypertext type links to the site are authorized without specific requests.

Acceptance of conditions 
The customer acknowledges having read, at the time of placing the order, the special conditions of sale stated on this screen and expressly declares to accept them without reservation.
These general conditions of sale govern the contractual relations between SARL DOBEL-jmdobel.fr and its client, both parties accepting them without reservation. These general conditions of sale will prevail over all other conditions appearing in any other document, except prior exemption, express and written.

The photographs illustrating the products do not enter into the contractual field.
If errors occur, in any case, the responsibility of SARL DOBEL-jmdobel.fr can not be engaged.
Most of the products offered to its customers by SARL DOBEL-jmdobel.fr are available in our warehouse.

SARL DOBEL-jmdobel.fr reserves the right to modify its prices at any time.

Availability                                                                                                                                                 SARL DOBEL-jmdobel.fr will honor orders within the limits of its stocks and those of its suppliers.

In the event of proven non-availability of an ordered product, SARL DOBEL will investigate whether it has a product that meets the same technical characteristics, as well as of similar quality and price.
If SARL DOBEL finds a product that meets these criteria, it will send it to the Customer, in accordance with the option provided for by the provisions of article L121-20-3 al. 3 of the Consumer Code, in order not to penalize a Customer who would like to quickly repair or maintain his sewing machine.
If there is a price difference between the ordered product and the delivered product, it will be treated as follows:

  • If the price difference is in favor of the Customer, SARL DOBEL will bear the price difference at its expense.
  • If the price difference is in favor of SARL DOBEL, the price difference will be returned to the Customer.

If no product meeting the above criteria is found, the unavailable item will be refunded to the Customer.
This reimbursement will be made using the means of payment used to pay for the order (as the case may be, bank check payable to the Customer returned to the billing address, credit to the bank account linked to the card used, bank transfer or refund to the PayPal account used).
In the event that the customer has benefited for this order from an individual reduction coupon, the amount of the refund may not exceed the amount of his payment.

The automatic recording systems are considered as proof of the nature, content and date of the order.
SARL DOBEL-jmdobel.fr confirms the acceptance of its order to the customer at the email address that the latter will have communicated. The sale will only be concluded from the confirmation of the order.
SARL DOBEL-jmdobel.fr reserves the right to cancel any order from a customer with whom there is a dispute relating to the payment of a previous order. The information given by the buyer when ordering commits the latter: in the event of an error in the wording of the recipient’s contact details, the seller cannot be held responsible for the impossibility in which it could be delivered. the product.

Delivery or availability 
After confirmation of the order , SARL DOBEL-jmdobel.fr undertakes to deliver to its carrier all the references ordered by the buyer.
This transporter undertakes by contract with SARL DOBEL-jmdobel.fr to deliver the order to the buyer’s address provided by SARL DOBEL-jmdobel.fr.
In addition, for deliveries outside mainland France, the customer agrees to pay all taxes due on the importation of products, customs duty, value added tax, and all other taxes due under the laws of the country of receipt of the order .

Dangerous, flammable or corrosive products or Compressed air products (eg Aerosols, Gas or oxygen cylinders, Fire extinguishers) cannot be shipped outside mainland France.

All orders placed with SARL DOBEL-jmdobel.fr are intended for the personal use of customers, customers or recipients of the products are prohibited from any partial or total resale of the products.
SARL DOBEL-jmdobel.fr de facto disclaims any legal liability if the payment of taxes was not made by the customer.

Delivery zones
The products available on the ecommerce site can only be delivered in Metropolitan France, Dom-Tom, Belgium, Germany, Luxemburg, Monaco, Spain, Italy, Switzerland , Great Britain, Netherl ands NETHERLANDS.

The so-called “tracked” delivery will be made by Chronopost, Colissimo or TNT depending on the choice of transport by SARL DOBEL-jmdobel.fr in Metropolitan France.
Delivery is made within the time slot provided with the carrier by direct delivery of the product to the announced recipient, or in the event of absence, to another person authorized by the customer.
Any delays do not entitle the buyer to claim damages. Deliveries in EEC countries or outside the EEC are made by TNT or other carrier.
In the case of a technical product, the customer will take particular care to check the correct functioning of the device delivered, to read the instructions for use provided to him.In the event of apparent defects, the purchaser has the right of return under the conditions provided for in this document. Are considered as force majeure releasing the seller from its obligation to deliver, war, riot, fire, strikes, accidents and the impossibility of being supplied.

Always check your package on arrival and imperatively report your reservations to the carrier in case of missing or damaged.
For reasons of availability, an order can be delivered in several installments to the customer. The customer only country for one delivery. If the customer wishes 2 places of delivery, he places 2 orders, with the associated delivery costs.
Any order delivered in the French overseas departments and territories or outside the European Union may be subject to any local taxes, customs duties, sea due and customs clearance costs upon delivery. Their payment is your responsibility and is your responsibility.
In the event of an item being returned, this tax cannot be refunded by the supplier, the latter being independent of our Company. Any request from the recipient of a redirection of a parcel sent in Metropolitan France to the French overseas departments and territories will be refused. The package will be returned to us and the re-shipment costs will be borne by the customer.

Pursuant to Article L.121-21 of the Consumer and paragraphs consumer code has a period of 14 working days from the date of delivery of his comm ande
In case of exchange or refund, New item (s) in their original packaging, intact , accompanied by all possible accessories, instructions for use and documentation at the following address:
SARL DOBEL Jean Michel – 195 Rue du faubourg de hem -80000 Amiens
the return costs in case of withdrawal remain the responsibility of the buyer and the latter must be able to prove the return of the package by choosing a solution “followed” by the shipment of the package.
SARL DOBEL may authorize itself to validate a return with a minimum discount of 50% if the product does not return in perfect original and complete condition (packaging, accessories, instructions, etc.). SARL DOBEL will send you an email with the reason for the discount applied.
In the event of exercise of the right of withdrawal, SARL DOBEL is required to reimburse the sums paid by the customer, free of charge, with the exception of postage and return costs. The refund is due within a maximum period of 15 days.

You can return any item within 14 days, except yardage items (cut to order ) as well as special orders and consumables. Accessories and spare parts are neither returned nor exchanged.

  • The comm special Andes : belts by the meter, all items cut by the meter, crowbar cut, etc.
  • Consumable products : sewing and embroidery thread, bulbs, needles, cans, straps, books, catalog, etc.
  • BERNINA products : feet, pedals, rheostats, Bernina accessories & software, spare parts ( special order from Bernina).
  • ELNA products : ELNA feet, accessories & spare parts ( special order from ELNA).
  • SINGER products : SINGER feet, needles, consumables, accessories & spare parts ( special order from SINGER).
  • TOYOTA products : TOYOTA stands, accessories & spare parts ( special order from TOYOTA).
  • HUSQVARNA products : HUSQVARNA stands , accessories & spare parts ( special order from HUSQVARNA).
  • Pfaff products : HUSQVARNA stands , accessories & spare parts ( special order from HUSQVARNA).
  • Industrial sewing machine spare parts and accessories.
  • Spare parts for steam generators, ironing accessories, ironing board or ironing roller.
  • Spare parts of vacuum cleaner or steam vacuum cleaner.
  • Spare parts of electric scissor.

Article L. 121-21-8 of the Consumer Code, LAW n ° 2014-344 of March 17, 2014 – art. 9 (V), excludes the exercise of the right of withdrawal for contracts for the supply of goods made to the consumer’s specifications or clearly personalized or which, due to their nature, cannot be reshipped or are liable to deteriorate or deteriorate. expires quickly.

Any order of more than ten (10) articles of the same reference will be considered as a special order from our suppliers cannot be taken back by jmdobel.fr.

Before any product return and to improve its processing and speed, we strongly recommend that you download the Return Merchandise Authorization (RMA) and contact us on 0322443212.

After receipt of the return, SARL DOBEL proceeds to a refund by check or transfer. In order to properly process the r equest, the customer is requested to attach a copy of the invoice. The refund will be made on the basis of the invoice.

Disputes Disputes of any kind are only accepted within ten days of receipt of the goods. For any other dispute relating to the execution or interpretation of the conditions of sale, jurisdiction is attributed to the Courts of the place of receipt of the goods.

Price The price indicated in the order confirmation is the final price, expressed inclusive of all taxes and including VAT for France and the countries of the EEC.
VAT is included in our prices at the currently applicable legal rate. The prices mentioned on our site are indicated all charges included, in euros.

Shipping costs are not included in the prices displayed on our site.

The other additional costs which may be charged to the consumer are indicated before the conclusion of the contract.

If other additional costs not invoiced by the site can possibly be charged to you, the corresponding information will be provided before the contract is concluded.

SARL DOBEL-jmdobel.fr reserves the right to modify its prices at any time.

The price invoiced to the customer is the price indicated on the order confirmation sent by SARL DOBEL-jmdobel.fr. The price of the products is payable in cash on the day of the effective order. Payment is made by bank card bearing the initials CB.
Cyberplus online allows you to pay via a bank server of STRIPE or Paypal in a secure environment.
Your bank card number is therefore directed to the bank’s servers, your payment is made directly to a bank in a secure environment without going through the store’s server, a guarantee that is all the more important when your numbers are known. only from our banking partner STRIPE.
The commande validated by the customer will only be considered effective when the relevant bank payment centers have given their consent. In case of refusal from the said centers, the order will be automatically canceled and the customer notified by e-mail.
In addition, SARL DOBEL reserves the right to refuse any order from a customer with whom there is a dispute.

Payment in 2, 3 or 4 times
Our partner Crédit Agricole Consumer Finance offers you a financing solution, which allows you to pay for your purchases from € 150 to € 2,000 in 2, 3 or 4 times with your bank card.
This offer is reserved for individuals (adult individuals) residing in France and holders of a bank card from the “CB” network issued in France and having a validity date greater than the duration of the financing chosen.
Systematic authorization cards, in particular of the Electron, Maestro, Nickel, etc. type. as well as e-cards, Mastercard Only or Visa Only cards are not accepted.
This method of payment is not available for in-store withdrawals and delivery within 2 hours Chrono.
Terms of subscription
After completing your order , all you have to do is click on the “payment in installments button”, choose the “2x, 3x or 4x by credit card” solution and click on the “In 2 installments by card” button bank “” In 3 installments by bank card “or” In 4 installments by bank card “depending on the solution chosen. You are then redirected to our partner’s internet page displaying the detailed summary of your order and the funding request.
You enter your personal information , read the pre-contractual payment information in several installments at which you wish, then notify your electronic acceptance by the corresponding check box and by clicking on the “Confirm” button.
Unless proven otherwise, the data recorded by Crédit Agricole Consumer Finance constitutes proof of all transactions between you and Crédit Agricole Consumer Finance.
If you request to benefit from a financing solution offered by Crédit Agricole Consumer Finance, the information relating to your order will be sent to Crédit Agricole Consumer Finance, which will use it for the purpose of studying your request. ande for the granting, management and recovery of credit.
Crédit Agricole Consumer Finance reserves the right to accept or refuse your financing request in 2, 3 or 4 times.
You have a cooling off period of 14 days to give up your credit.
Payment in 2, 3 or 4 times by credit card allows you to pay for the order made on our marketplace as follows:
A compulsory contribution, debited at the latest within 5 days from the day of the order corresponding to one third of the order for payment in three installments and to a quarter of the order for payment in four installments.
Payment by credit card from the 28th day from the date of purchase
Payment by credit card 1 month after the first due date and, depending on the formula chosen
Payment by credit card 2 months after the first due date and at most late 90th day from the date of purchase

CA CONSUMER FINANCE – SA with capital of 554,482,422 Euros – head office: 1 rue Victor Basch CS 70001 91068 MASSY Cedex – 542 097 522 RCS Evry N ° ORIAS n ° 07 008 079

Payment methods:

  1. Bank card: Payment is made by bank card bearing the initials CB on our STRIPE service.
  2. Bank transfer
  3. Paypal
  4. Cash or check only at the store Litigation
    This contract is subject to French law. SARL DOBEL cannot be held responsible for any damage of any kind, whether material, immaterial or bodily, which could result from a malfunction or from the improper use of the products sold.
    It is the same for any modifications of the products resulting from the manufacturers.
    The liability of SARL DOBEL will, in any event, be limited to the amount of the order nd cannot be blamed for simple errors or omissions which may have remained despite all the precautions taken in the presentation of the products.
    In the event of difficulties in the application of this contract, the buyer has the possibility, before any legal action, to seek an amicable solution in particular with the help of a professional association of the branch, of a consumers association. or any other advice of his choice.
    It is recalled that the search for an amicable solution does not interrupt the “short period” of the legal guarantee, nor the duration of the contractual guarantee.
    It is recalled that as a general rule and subject to the judgment of the Courts, compliance with the provisions of this contract relating to the contractual guarantee assumes that the buyer honors his financial commitments to the seller.
    Complaints or disputes will always be received with attentive benevolence, good faith being always presumed in those who take the trouble to explain their situations. In the event of a dispute, the customer will first contact the company to obtain an amicable solution.
    Failing that, only the courts of the place of delivery of the andise goods will be competent , except for disputes between traders which will fall exclusively under the sole jurisdiction of the Commercial Court of Paris. Guarantee
    All our new products are guaranteed for up to 1 years parts and labor (except consumable parts). Steam vacuum cleaners have a 6 month warranty on electronic or electrical parts. Husqvarnaguarantees its products from 2 to 5 years.
    The shipping costs for the return are the responsibility of the buyer.

In all cases, SARL DOBEL cannot be held responsible for non-compliance with the regulatory and legislative provisions in force in the receiving country, the liability of SARL DOBEL is systematically limited to the value of the product in question, its value. date of sale and without recourse to the brand or the company producing the product. In any event, the customer benefits from the legal guarantee of eviction and hidden defects (Article 1625 and following of the Civil Code). Provided that the buyer provides proof of the hidden defect, the seller must legally repair all the consequences (article 1641 and following of the civil code); if the buyer goes to court, he must do so within a “short time” from the discovery of the hidden defect (art.1648 of the civil code).

information The provision of personal information collected for the purposes of distance selling is mandatory, this information being essential for the processing and routing of orders, the establishment of invoices and warranty contracts.
Lack of information results in the non-validation of the order . In accordance with the “Informatique et Libertés” law, the processing of personal information relating to customers has been declared to the National Commission for Computing and Liberties (CNIL).
The customer has (article 34 of the law of January 6, 1978) a right of access, modification, rectification and deletion of the data which concern him, that